CornerStone Cubed

Uniquely Applying “Customer Focus” and Quality Practices

Over a decade of developing the insight and knowledge you need to make sure your company’s major plans will work!

Quality and customer expert Jonathan Narducci, founder of C Cubed, is no stranger to the management disciplines needed for the realities of today’s markets.   He used collaboration, empowerment, innovation development, process improvement and change management methods long before they became an integrated part of the corporate execution fabric needed for plan success.  This experience helped form his ability to ask thought provoking questions and create “real” systematic change; experience that serves his clients well in their proactive approach to make sure their strategic and major initiative plans work.

At the heart of C Cubed is its powerful and customer focused Cube Framework and the toolkits, Problem Hunter Toolkit, (PH Toolkit) and Initiative Execution Evaluation Toolkit (IEE Toolkit), based on its process.  With a decade of application, research and improvement behind them, the framework and toolkits have provided a unique way for businesses to quickly find plan problems.

PH and IEE Toolkits were also designed so clients could visually see C^3’s other notable creations, CVI - the Competitive Value Index - helping answer the question “Where can I improve and innovate and how do I impact my customer’s success?” and ECI - the Execution Confidence Index - answering the question “Can my business turn uncovered opportunities into essential benefits and activities?”

Promoting his leading edge thinking about value, Jonathan has written ground breaking articles on the subjects of competitive value, business capabilities, and customer focus that have appeared in major publications including Winning Business Magazine, Dartnell and Prentice Hall newsletters, SalesVault.com (Manager’s Minute), Sales Vantage.com, Contact Center World, and CustomerThink web sites.

He co-developed, using C Cubed’s toolkits, The Challenge for Market Leadership, a tri-city seminar and workshop tour and has spoken at national CRM conferences (sponsored by DCI, Ziff Davis, and Field Force Automation) on the challenges of locating and implementing the initiatives needed for creating and differentiating high performing business value assets.