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Quality and value expert Jonathan Narducci, founder of C3, has helped businesses effectively focus on ensuring their benefits and activities - the foundation of their value propositions - were capable of meeting their growth goals and, more importantly, those of their customers, by locating and implementing the strategic opportunities that became “hard to emulate” market advantages.
At the heart of C3 is its unique, powerful, and customer focused Cube Framework and its tools, Mapping Challenges to Positive Change Process, (MCPC) and Aligning Initiatives for Positive Change, (AIPC). With a decade of application, research and improvement behind them, the framework and tools are used to design and deliver programs that result in helping companies differentiate themselves where its hardest to duplicate, the core elements used to create and deliver their total value proposition.
MCPC and AIPC were also designed so clients could visually see C3’s other notable creations, CVI - the Competitive Value Index - helping answer the question “Where can I improve and innovate and how do I impact my customers success?” and ECI - the Execution Confidence Index - answering the question “Can my business turn uncovered opportunities into real value?”
Promoting his leading edge thinking about value, Jonathan has written ground breaking articles on the subjects of competitive value, business capabilities, and customer focus that have appeared in major publications including Winning Business Magazine, Dartnell and Prentice Hall newsletters, SalesVault.com (Manager’s Minute), Sales Vantage.com, Contact Center World, and CustomerThink web sites.
He co-developed, using C3’s processes, The Challenge for Market Leadership, a tri-city seminar and workshop tour and has spoken at national CRM conferences (sponsored by DCI, Ziff Davis, and Field Force Automation) on the challenges of locating and implementing the initiatives needed for creating and differentiating high performing value propositions.
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